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To unlock all the limitations of your card / band, it is required to complete your KYC profile verification by submitting a proof of address.
1. Go on the OdeePay page. On the top right side of the screen, click on the “Increase limits” button > Continue.
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2. The next page will inform you of the verification steps. By having already completed the standard KYC verification, ID document and liveness check will displayed as already accepted. Click “Start Verification” to proceed with the remaining steps.
Please note: you can also complete the verification via smartphone by clicking on “Continue on phone”. If you choose this option, you’ll just have to scan on the QR code displayed to transfer the process from your computer to the phone. The whole process will be reflected on the desktop in real time.
3. Click “Agree and Continue” to the second confirmation page. In this way, you will agree to the Privacy Notice and the Notification to Processing of Personal Data.
4. Enter your personal information or confirm the ones already displayed in the field, and click “Continue”.
5. Enter your Country of residence and click “Continue”.
6. Submit a proof of address. The document must be no older than 3 months by the moment of submission and it can be:
- ID that contains your full address, but can not be the same document used for the KYC.
- Bank documents.
- Utility bills.
- Government-issued documents.
Click on the “What else can I upload?” link at the end of the standard list to have a complete list of accepted documents. Once the proof of address is uploaded, click “Continue”.
7. Once every step is completed and the document correctly submitted, depending on the evaluation, your request will be accepted or rejected in a few minutes.
To learn more: